All of our products are fully guaranteed by the manufacturer for one year to the original purchaser, unless specifically stated otherwise (refer to the complete warranty included with the product for more details). The manufacturer’s warranty covers repair or replacement of defective parts, subject to the conditions set forth. The replacement of defective parts and products include prepaid postage when requested within the 30-Day Guarantee period.
New Bee offers an exclusive 30-day exchange/refund policy to anewbee.com and Amazon.com customers. If you are not completely satisfied with your purchase, you may exchange it or receive refund, subject to a Return Authorization from New Bee. To be eligible for the 30-Day Guarantee, you must request an exchange or refund within 30 days from the date of purchase. Please click for more refurn details.